Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of roles in a cemetery or crematorium depending on the specialist stream and elective options chosen. All qualification outcomes require knowledge and application of funeral services industry protocols when dealing with the bereaved. Work would be undertaken in a cemetery or crematorium.
This qualification is designed to reflect the role of employees who work relatively autonomously and may coordinate and supervise others. It involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.
This qualification is suitable for an Australian apprenticeship pathway.
Job roles
Graduates with this qualification who undertake the specialist administration stream could work in a cemetery or crematorium providing sales and customer services and scheduling burial or cremation operations.
Graduates with this qualification who undertake the specialist burials stream could work in a cemetery coordinating staff in the preparation and reinstatement of burial sites and associated burial works.
Graduates with this qualification who undertake the specialist cremations stream could work in a crematorium performing cremations.
Possible job titles include:
- customer service consultant
- sales consultant
- administrative officer
- crematorium operator
- leading hand.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIF30108 Certificate III in Cemetery and Crematorium Operations
The following table contains a summary of the employability skills required by the funeral services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
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Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Use written and verbal communication skills to determine and confirm work requirements and client needs and to share workplace-related information with internal and external personnel. Read and interpret workplace documentation and complete written documentation to meet workplace and regulatory requirements. Conduct all communications according to funeral services industry communication protocols for dealing with the bereaved. |
|
Problem solving |
Identify and clarify problems and develop solutions using information sourced from existing workplace policies and procedures and through consultation with other staff. Recognise and refer issues beyond own scope of authority for resolution by a supervisor or manager, depending on workplace policy and procedure. |
|
Initiative and enterprise |
Take positive action to report hazards or risk situations to supervisors and to recommend possible treatments. Take proactive responsibility for own areas of work performance and actively apply workplace policies and procedures to work roles. |
|
Teamwork |
Work collaboratively with other team members and with external personnel according to workplace policy and procedures and within the boundaries of own work responsibilities. Support the team by taking responsibility for own work, providing feedback to and acting on instructions from supervisor or manager. |
|
Planning and organising |
Understand the scope of own work based on relevant workplace information. Use and maintain required resources and report faults. Prepare staff rosters for those performing job roles associated with the specialist burials stream of the qualification. |
|
Self-management |
Understand and follow legislative and workplace requirements relevant to the scope of work. Monitor own grief responses. Take responsibility for own work performance according to workplace policy and procedures and established workplace practices. Take responsibility for the use of equipment and resources. |
|
Learning |
Take responsibility for formal and informal ongoing learning. Identify and assess sources of funeral services industry information sources. Share skills and knowledge in the workplace through the provision of feedback to other staff, including managers and supervisors. |
|
Technology |
Recognise and report faulty equipment and follow workplace OHS procedures. Use computer equipment to access records and information for those performing job roles associated with the specialist administration stream of the qualification. Use and maintain cremator and associated equipment for those performing job roles associated with the specialist cremations stream of the qualification. |
Due to the variations in job outcomes related to the specialist streams required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
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QUALIFICATION RULES To achieve a Certificate III in Cemetery and Crematorium Operations, 13 or 14 units must be completed, depending on the specialist stream undertaken:
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CORE UNITS |
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SIFCCS001B |
Provide service to clients |
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SIFIND001B |
Work effectively in the funeral services industry |
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SIFIND002A |
Deal with grief and trauma |
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SIFOHS001A |
Follow OHS procedures |
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SPECIALIST STREAM UNITS |
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Specialist Stream A : Administration |
|
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SIFBCR008A |
Schedule burials or cremations |
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BSBRKG303B |
Retrieve information from records |
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Specialist Stream B : Burials |
|
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SIFBCR001B |
Coordinate burial site preparation and reinstatement |
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SIFMGT002A |
Coordinate staff |
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Specialist Stream C : Cremations |
|
|
SIFBCR011A |
Cremate coffins and caskets |
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ELECTIVE UNITS |
|
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Burials and Cremations |
|
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SIFBCR001B |
Coordinate burial site preparation and reinstatement |
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SIFBCR004A |
Bury coffins and caskets |
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SIFBCR008A |
Schedule burials or cremations |
|
SIFBCR011A |
Cremate coffins and caskets |
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SIFBCR013A |
Coordinate the collection or memorialisation of cremated remains |
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SIFBCR015A |
Memorialise cremated remains |
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SIFBCR026A |
Manage lift and reposition or deepen operations |
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Client and Customer Service |
|
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SIFCCS003A |
Liaise with community |
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SIFCCS004A |
Coordinate interaction with clients |
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Governance and Legal Compliance |
|
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SIFGLC001A |
Maintain and care for historical records |
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SIFGLC002A |
Control and order goods |
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SIFGLC003A |
Conduct internal quality audits |
|
Working in Industry |
|
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SIFIND003A |
Participate in industry networks |
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Management and Leadership |
|
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SIFMGT001A |
Coordinate a team |
|
SIFMGT002A |
Coordinate staff |
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Marketing and Public Relations |
|
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SIFMPR001A |
Implement marketing and promotional activities |
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Occupational Health and Safety |
|
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SIFOHS006A |
Implement and monitor OHS procedures |
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SIFOHS007A |
Identify hazards and assess risks in a cemetery or crematorium |
|
Sales |
|
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SIFSLS001A |
Sell funeral and burial products and services |
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SIFSLS002A |
Sell pre-need funeral and burial products and services |
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Imported units of competency |
|
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BSBFIA301A |
Maintain financial records |
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BSBITU306A |
Design and produce business documents |
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BSBRKG301B |
Control records |
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BSBRKG303B |
Retrieve information from records |
|
BSBRKG304B |
Maintain business records |
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HLTFA301B |
Apply first aid |
|
RTC2012A |
Plant trees and shrubs |
|
SRXEMR001A |
Respond to emergency situations |
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TAADEL301C |
Provide training through instruction and demonstration of work skills |
